Frequently Asked Questions

Are your items authentic?

At Vinty, earning your trust and confidence is paramount. All items are guaranteed authentic and have been carefully examined internally and by third-party professionals. Each purse will come with a certificate of authenticity. For thorough authentication, several aspects are considered, including, but not restricted to, stitching, certificates, serial numbers, date codes, hardware, style number, quality, and additional distinctive markers.

Do you ship internationally?

Currently, we are only shipping to Canada and the United States. We offer a flat $12 shipping fee for all orders in Canada and a $20 shipping fee for all orders in the United States. Please note that I record the packaging and shipping of all orders to prevent fraudulent chargebacks. In addition, if your order is above a certain threshold, I will require a signature upon delivery.

Do you take USD and CAD?

To order from my website, you will need to purchase items in USD. However, I do take other forms of payment which include: venmo and e-transfer (for CAD). If you would like to purchase an item using Venmo/E-transfer, feel free to either contact me through instagram @getvinty or email hello@getvinty.com.

Note: There is a 2.9% processing fee included at checkout for credit card purchases. To avoid this processing fee, items will have to be purchased through Venmo/E-Transfer. Thanks!

When will my order be shipped?

Your order will be processed for shipping within 3-5 business days. We strive to dispatch orders as promptly as possible. We know how exciting it is to order a new bag and greatly appreciate your patience!

Please note that we are a Toronto based company and if you are ordering from the United States, your order will be going through international customs. The item price and shipping cost do not include any import duties, taxes, or charges. As the buyer, you will be responsible for covering these charges. Shipments valued at $800 or less will usually be duty-free and referred to as a Section 321 entry. However, we suggest that you check with your customs office before making a purchase to determine the expected amount of these charges.

Is it possible to cancel or return my order?

As I provide a comprehensive item description, consisting of photographs and videos, all purchases are considered final. Please be sure to review all pictures/videos and ask any questions prior to making a purchase. I am happy to provide additional pictures/videos.

To avoid any complications, kindly ensure that your shipping address is accurate when placing an order as we cannot be held accountable for any issues that arise after shipment. If a package is returned to us due to an inaccurate address, we will deduct a fee.

You can always contact me with any questions at hello@getvinty.com.

What is the condition ranking guide for items?

An item's condition will be ranked using the following guide:

Mint: Items that are in perfect condition, without any flaws or signs of wear, and appear brand new
Excellent: In great condition overall, with little to no signs of wear or flaws in appearance
Great: Well-maintained and may have some minor signs of wear, such as slight visible marks or corner wear, but are still in very good condition.
Good: Shows signs of wear or use, such as visible marks or wear and tear,
Fair: Show obvious signs of wear or use, such as visible marks or wear and tear, but are still functional and have retained their overall integrity