Our Shipping Policy
How We Do It
We offer free shipping on all orders within Canada and the United States.
All orders will be processed within 2-3 business days, and customers will receive an email confirmation with their tracking information once their order has been shipped.
Please note that we are not responsible for any delays or issues caused by our carriers. However, if your order is delayed or lost during shipping, don't hesitate to get in touch with us and we will do our best to assist you.
If you need expedited shipping, please contact us at hello@getvinty.com before placing your order, and we will do our best to accommodate your request.
We currently only ship to addresses within the United States and Canada.
Guaranteed Authenticity
How It Works
We understand that authenticity is a top concern for our customers when shopping for pre-loved purses, which is why we have implemented a rigorous authentication process. We've partnered up with LegitGrails, which has 3 authentication teams with over 6 years of experience in reselling and authentication training. LegitGrails meticulously examines every item and provides a unique authenticity certificate that guarantees our rigorous authentication process.
In addition, we also have a strict sourcing policy, and only work with trusted and reputable suppliers who have a proven track record of providing genuine vintage purses. We do not source bags from unknown or unreliable sources, and every bag is thoroughly inspected and verified before being offered for sale.
We take pride in our authentication process, and stand behind the authenticity of every bag we sell. If you ever have any concerns about the authenticity of a bag you purchased from us, please don't hesitate to reach out to our customer service team.
Returns
How It Works
At Vinty, we take great pride in offering high-quality, one-of-a-kind vintage purses that have been carefully sourced from around the world. As such, all sales are final, and we do not accept returns or exchanges.
We understand that not being able to return an item can be frustrating, but there are a few reasons why we have this policy:
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Our pre-loved purses are often sourced locally and from other small businesses, so they are often one-of-a-kind pieces that cannot be replaced.
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Our purses are often decades old and have been pre-owned, which means that they may show signs of wear and tear. We do our best to accurately describe the condition of each purse in our product descriptions, but please keep in mind that vintage items will have some degree of wear.
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We believe that part of the charm of vintage items is their unique history and character. By purchasing a vintage purse from us, you own a piece of fashion history that has stood the test of time.
We understand that shopping for vintage items can be a unique experience, and we are here to help answer any questions or concerns you may have about our products. Please don't hesitate to reach out to us if you need more information or have any concerns about your purchase.
Warranty at Vinty
About Our Policy
Our pre-owned bags are sold as-is and do not come with a warranty. We take great care to ensure that each bag is accurately described and photographed, but due to the unique nature of vintage items, we cannot guarantee their longevity or durability.
We understand that you may have concerns about the condition of your vintage bag, but please know that any imperfections or signs of wear are part of its charm and history. It's like owning a piece of fashion history that has stood the test of time!
In the unlikely event that there is a significant issue with your bag that was not accurately described in the listing, please contact us within 7 days of receiving your purchase and we will do our best to find a solution that works for both of us.
Privacy at Vinty
All about Information Security
We take your privacy and data security very seriously! We do not sell, rent, or share your personal information with any third parties, unless required by law or necessary to fulfill your order.
Our commitment to your privacy extends beyond just securing your data. We also take care to package and ship your order discreetly to protect your privacy. We use plain, unbranded packaging and do not include any pricing or invoice information in the package.