STORE POLICY
SHIPPING POLICY
We currently only ship to addresses within the United States and Canada with free shipping for all orders over $450 before tax.*
All orders will be processed within 3-5 business days, and customers will receive an email confirmation with their tracking information once their order has been shipped. We strive to dispatch orders as promptly as possible. We know how exciting it is to order a new bag and greatly appreciate your patience!
Please note that we are not responsible for any delays or issues caused by our carriers.
Additionally, import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are determined by your local customs office and are your responsibility. We encourage you to check with them for an estimate before purchasing.
If you have any questions, please contact us at hello@getvinty.com before placing your order, and we will do our best to accommodate your request.
RETURN POLICY
At Vinty, we take great pride in offering high-quality, one-of-a-kind vintage purses that have been carefully sourced from around the world. As such, all sales are final, and we do not accept returns or exchanges.
We understand that not being able to return an item can be frustrating, but there are a few reasons why we have this policy:
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Our pre-loved purses are often sourced locally and from other small businesses, so they are often one-of-a-kind pieces that cannot be replaced.
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Our purses are often decades old and have been pre-owned, which means that they may show signs of wear and tear. We do our best to accurately describe the condition of each purse in our product descriptions, but please keep in mind that vintage items will have some degree of wear.
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We believe that part of the charm of vintage items is their unique history and character. By purchasing a vintage purse from us, you own a piece of fashion history that has stood the test of time.
We understand that shopping for vintage items can be a unique experience, and we are here to help answer any questions or concerns you may have about our products. Please don't hesitate to reach out to us if you need more information or have any concerns about your purchase.
PAYMENT METHODS
To place an order online, you will need to purchase items in USD. However, we do take other forms of payment which include: venmo and e-transfer (for CAD). If you would like to purchase an item using Venmo/E-transfer, feel free to either contact us through instagram @getvinty or email hello@getvinty.com.
CONDITION GUIDE
An item's condition will be ranked using the following guide:
Mint: Items that are in perfect condition, without any flaws or signs of wear, and appear brand new
Excellent: In great condition overall, with little to no signs of wear or flaws in appearance
Great: Well-maintained and may have some minor signs of wear, such as slight visible marks or corner wear, but are still in very good condition
Good: Shows signs of wear or use, such as visible marks or wear and tear
Fair: Show obvious signs of wear or use, such as visible marks or wear and tear, but are still functional and have retained their overall integrity